Six assessment categories
Choice
Useful and affordable options for people managing peanut and tree-nut allergies—not simply the overall size of a generic free-from range.
Labels
Clear ingredients, named allergens and precautionary wording that communicates a genuine assessed risk.
Digital
Working allergen information and filters across websites, apps, online grocery and ordering journeys.
People
Staff confidence, training and a reliable route to someone who can verify the current answer.
Process
How recipes, substitutions, suppliers, shared equipment and cross-contact risks are controlled and communicated.
Progress
Openness, evidence, acceptance of gaps and specific commitments that can be checked over time.
Scoring scale
Each category will be scored from zero to five against published evidence, giving a maximum total of 30. A numerical score will never replace the written evidence or limitations.
Evidence we may examine
What supports a finding
- Current public labels, web pages and ordering journeys
- Documented policies and training information
- Direct organisational responses
- Reproducible checks and dated examples
- Relevant lived experiences presented in context
Fairness controls
How we protect accuracy
- Every finding carries an evidence and review date
- Organisations receive a fair right to reply
- Unverified claims are not presented as facts
- Material corrections are published clearly
- Strong practice is recognised as well as gaps
Important principle
We assess systems—not individual frontline workers.
Staff confidence is influenced by the information, training, time and escalation routes an organisation provides. The scorecard focuses on organisational responsibility and measurable improvement.
Submit evidence or correct a record
Supermarkets, manufacturers, food chains and members of the public can contact us. Please identify the organisation, location or product, the date checked and any source material that can be independently reviewed.
Email scorecard evidence